Privacy Policy
At Austen May Surveying Limited, safeguarding your personal data is our priority. This Privacy Policy outlines our commitment to compliance with the EU General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Information Collection
In order to deliver our services effectively, we collect essential contact details from you, including your name, email address, phone number(s), current address, and details pertaining to any property you intend to purchase or upgrade. We refrain from soliciting any sensitive data falling under the 'special' category, such as date of birth, sexual orientation, religious beliefs, and others.
Data Collection Methods
Your personal contact details are willingly provided by individuals seeking to engage Austen May Surveying Limited's services. This information may be furnished in person, over the phone, via email, letter, or through our website's contact form. Occasionally, intermediary sources may provide us with potential client contacts, in which case, we verify their consent before reaching out to offer our services.
What your personal information is used for and the legal basis under which we hold it
Performance of a contract: Your data is essential for fulfilling our contractual obligations and preparatory work preceding contract formation. Legitimate interest: We utilise your data for internal business purposes, including maintaining statistical records and conducting analyses. Consent: With your consent, we may occasionally inform you of relevant services or products via post or email. We never sell or disclose your details for marketing purposes. Image Usage: As the copyright holder of photography and documentation related to our services, we may feature anonymised images of your property on our website. Additionally, with your permission, we may showcase case studies illustrating our work on your property in an anonymised manner.
Cookie PolicyWe employ cookies on our website (www.austenmay.co.uk) to collect and analyse anonymous user data. This information helps us enhance our website and provide better information to potential clients. We utilise Google Analytics for this purpose, ensuring anonymity by activating IP anonymisation. For more information on how Google uses your anonymised data go to
https://support.google.com/analytics/answer/6004245?hl=en and
https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk
For Google’s privacy policy go to https://policies.google.com/privacy#infocollect
If you do not want to accept Google Analytics cookies you can disable their use on your device here:-
http://tools.google.com/dlpage/gaoptout
In addition, you can remove cookies already stored on your device or prevent their future storage by altering the settings on your internet browser. This should not impair your visit to our website, but it is likely to disrupt the functionality of some other websites that you visit.
Data Sharing
Depending on your contracted service, we may need to share your personal contact details with third parties integral to service provision. Your permission is sought before sharing any data, and it is only shared if necessary for fulfilling your contract. Each third party we may share your personal data with is individually responsible for conforming to the GDPR and Austen May Surveying Limited cannot be held responsible for any data breach caused by any third party.
Data Storage and Retention
Your data is stored securely electronically and in cloud storage. Paper-based data is securely stored or shredded when no longer needed. We retain data based on legitimate interest and regulatory requirements, including those stipulated by the RICS.
Your Rights
Under GDPR, you have various rights regarding your personal data, including access, correction, erasure, and restriction of processing. You also have the right to withdraw consent and lodge complaints with the Information Commissioner's Office. If you have any concerns at all about how we are holding and processing your personal contact data, please email Austen May Surveying Limited at [email protected] or call us on 01892 249114. We trust that we will always be able to resolve any reasonable concerns in an amicable fashion.
Contact Us
If you have any concerns about your personal data, please contact us at [email protected] or call us at 01892 249114. We are committed to addressing any concerns amicably.
Changes to Policy
We reserve the right to amend our Privacy Policy, with any updates posted on our website or available upon request.
Complaints Handling Procedure
Austen May Surveyors always strives for the best in customer service but if you feel something has gone wrong, please tell us about it.
Procedure for making a complaint
Please put your complaint in writing to the below Registered Address or email [email protected]
The person who deals with complaints within the firm is Louisa McAllister.
We need to have your complaint in writing, so we fully comprehend what the issue is and to have a written record.
There are two stages to our Complaints Handling Procedure:
1. Stage One
At Austen May Surveyors we hope to resolve your complaint quickly and satisfactorily. We will acknowledge your written complaint by phone and email within seven working days and every effort will be made to provide you with a full response within 28 days. If this is not possible, we will update you on the progress of your complaint within a further 28 days.
If you are happy with the result of the investigation into the complaint, we will confirm the conclusion of the matter by writing.
If we are not able to resolve the situation to your satisfaction, you are able to move on to the next and final stage of the Complaints Handling Procedure.
2. Stage Two
If the first stage is not concluded to your satisfaction and agreement cannot be reached, we will write to you explaining that our internal revue has been exhausted.
If you wish to take your complaint further, you should contact:-
Centre for Effective Dispute Resolution (CEDR)
70 Fleet Street
London
EC4Y 1EU