Privacy Policy
At Austen May Surveying Limited, safeguarding your personal data is our priority. This Privacy Policy outlines our commitment to compliance with the EU General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Information Collection
In order to deliver our services effectively, we collect essential contact details from you, including your name, email address, phone number(s), current address, and details pertaining to any property you intend to purchase or upgrade. We refrain from soliciting any sensitive data falling under the 'special' category, such as date of birth, sexual orientation, religious beliefs, and others.
Data Collection Methods
Your personal contact details are willingly provided by individuals seeking to engage Austen May Surveying Limited's services. This information may be furnished in person, over the phone, via email, letter, or through our website's contact form. Occasionally, intermediary sources may provide us with potential client contacts, in which case, we verify their consent before reaching out to offer our services.
What your personal information is used for and the legal basis under which we hold it
Performance of a contract: Your data is essential for fulfilling our contractual obligations and preparatory work preceding contract formation. Legitimate interest: We utilise your data for internal business purposes, including maintaining statistical records and conducting analyses. Consent: With your consent, we may occasionally inform you of relevant services or products via post or email. We never sell or disclose your details for marketing purposes. Image Usage: As the copyright holder of photography and documentation related to our services, we may feature anonymised images of your property on our website. Additionally, with your permission, we may showcase case studies illustrating our work on your property in an anonymised manner.
Cookie PolicyWe employ cookies on our website (www.austenmay.co.uk) to collect and analyse anonymous user data. This information helps us enhance our website and provide better information to potential clients. We utilise Google Analytics for this purpose, ensuring anonymity by activating IP anonymisation. For more information on how Google uses your anonymised data go to
https://support.google.com/analytics/answer/6004245?hl=en and
https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk
For Google’s privacy policy go to https://policies.google.com/privacy#infocollect
If you do not want to accept Google Analytics cookies you can disable their use on your device here:-
http://tools.google.com/dlpage/gaoptout
In addition, you can remove cookies already stored on your device or prevent their future storage by altering the settings on your internet browser. This should not impair your visit to our website, but it is likely to disrupt the functionality of some other websites that you visit.
Data Sharing
Depending on your contracted service, we may need to share your personal contact details with third parties integral to service provision. Your permission is sought before sharing any data, and it is only shared if necessary for fulfilling your contract. Each third party we may share your personal data with is individually responsible for conforming to the GDPR and Austen May Surveying Limited cannot be held responsible for any data breach caused by any third party.
Data Storage and Retention
Your data is stored securely electronically and in cloud storage. Paper-based data is securely stored or shredded when no longer needed. We retain data based on legitimate interest and regulatory requirements, including those stipulated by the RICS.
Your Rights
Under GDPR, you have various rights regarding your personal data, including access, correction, erasure, and restriction of processing. You also have the right to withdraw consent and lodge complaints with the Information Commissioner's Office. If you have any concerns at all about how we are holding and processing your personal contact data, please email Austen May Surveying Limited at [email protected] or call us on 01892 249114. We trust that we will always be able to resolve any reasonable concerns in an amicable fashion.
Contact Us
If you have any concerns about your personal data, please contact us at [email protected] or call us at 01892 249114. We are committed to addressing any concerns amicably.
Changes to Policy
We reserve the right to amend our Privacy Policy, with any updates posted on our website or available upon request.
Complaints Handling Procedure
Austen May Surveying Limited is committed to providing a high standard of service to all clients. If you are dissatisfied with any aspect of our service, we encourage you to tell us so that we can investigate matters promptly and fairly.
We take complaints seriously and will aim to resolve concerns as quickly as possible.
How to Make a Complaint
Please submit your complaint in writing by email or post, including your name, property address (if relevant), and details of your concerns.
Complaints Contact: Louisa McAllister
Email: [email protected]
Post: Registered Address: 14 Newton Willows, Groombridge, East Sussex, TN3 9RF
If you require assistance or would like this procedure in another format, please contact us.
Stage One – Internal Review
Upon receipt of your complaint:
We will acknowledge your complaint within 5 working days.
We will investigate the matter thoroughly.
We aim to issue our full written response within 15 working days of acknowledgement.
If additional time is required due to complexity or awaiting information, we will explain the reason and keep you updated.
If the complaint is resolved, we will confirm the outcome in writing.
Stage Two – Independent Redress
If you remain dissatisfied once our internal complaints process has been completed, you may refer the matter to our approved independent redress provider.
Centre for Effective Dispute Resolution (CEDR)
70 Fleet Street
London
EC4Y 1EU
Website: www.cedr.com
Referral should normally be made within the applicable time limits set by the scheme.
Our Commitment
We value feedback and use complaints to improve our service standards and client experience.
Use of AI and Technology
Use of Artificial Intelligence and Automated Tools We may use artificial intelligence (AI) and other software tools to assist with business administration, customer communications, document preparation, website functionality and internal efficiency. These tools are used to support our services and are not relied upon as a substitute for professional judgement. All surveying inspections, advice, conclusions and reports are reviewed and approved by the surveyor. We do not use AI to make solely automated decisions that produce legal or similarly significant effects for clients. Where external technology providers are used, appropriate care is taken regarding privacy, confidentiality and data security.
Website Terms of Use
Austen May Surveying Limited Last updated: 17 April 2026 1. Introduction These Terms of Use apply to your use of the Austen May Surveying Limited website (“our website”). By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the website. Austen May Surveying Limited is a company registered in England and Wales. For enquiries, please contact: [email protected] 2. About Our Website Our website is provided for general information about our services, residential surveys and related matters. We may update, amend or withdraw website content from time to time without notice. While we aim to keep information accurate and current, we do not guarantee that all content will always be complete, accurate or up to date. 3. No Professional Advice The information on this website is provided for general guidance only. Nothing on this website constitutes professional surveying advice, valuation advice, legal advice, structural engineering advice or advice specific to any individual property or transaction. You should not rely solely on website content when making property decisions. Specific professional advice should be obtained based on the relevant property and circumstances. Use of this website does not create a surveyor-client relationship. 4. Quotations and Instructions Any quotation requested through our website, by email or by telephone is subject to confirmation and our formal terms of engagement. No binding contract for services arises until we accept your instruction. 5. Intellectual Property Unless otherwise stated, all content on this website belongs to Austen May Surveying Limited or is used under licence, including: text branding logos photographs graphics documents website design and layout You may view and print website content for personal, non-commercial use only. You must not reproduce, republish, copy, distribute or exploit website content without our prior written permission. 6. Acceptable Use You agree not to misuse our website or attempt to interfere with its operation, including by: introducing malicious software attempting unauthorised access scraping or harvesting data unlawfully using the website for unlawful purposes interfering with website security or availability 7. Links to Other Websites Our website may contain links to third-party websites for convenience only. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices. 8. Liability To the fullest extent permitted by law, Austen May Surveying Limited shall not be liable for any loss or damage arising from reliance on website content, inability to use the website, or use of third-party linked websites. Nothing in these Terms excludes liability which cannot lawfully be excluded. 9. Privacy and Cookies Use of personal data submitted through the website is governed by our Privacy Policy and Cookie Notice. 10. Changes to These Terms We may amend these Terms of Use from time to time. Updated versions will be posted on this website. 11. Governing Law These Terms of Use are governed by the laws of England and Wales. Any dispute arising in connection with the website shall be subject to the jurisdiction of the courts of England and Wales. 12. Contact Us Austen May Surveying Limited Email: [email protected] Telephone: 01892 249114